Requirements Document
Comprehensive requirements for the Email Service in the KnowledgeTracker Platform.
1. Functional Requirements
1.1 Transactional Emails
- •Welcome emails and account activation
- •Password reset and security notifications
- •Course enrollment confirmations
- •Payment receipts and invoices
- •Certificate delivery emails
- •Assignment and grade notifications
1.2 Marketing Campaigns
- •Bulk email campaigns to segments
- •A/B testing for subject lines and content
- •Personalization with merge tags and dynamic content
- •Scheduled and drip campaigns
- •Campaign performance analytics
1.3 Email Templates
- •Drag-and-drop email template builder
- •HTML and plain text versions
- •Responsive design for mobile devices
- •Organization branding (logo, colors, footer)
- •Template versioning and testing
1.4 List Management
- •Subscriber list creation and segmentation
- •Import/export contact lists
- •Unsubscribe management and suppression lists
- •Double opt-in confirmation
- •Bounce and complaint handling
1.5 Delivery Tracking
- •Real-time delivery status (sent, delivered, bounced, failed)
- •Open rate tracking with pixel tracking
- •Click-through rate with link tracking
- •Spam complaint and unsubscribe tracking
- •Email client and device analytics
1.6 Compliance & Reputation
- •CAN-SPAM, GDPR, and CASL compliance
- •SPF, DKIM, and DMARC authentication
- •Sender reputation monitoring
- •Dedicated IP addresses for high-volume senders
- •Feedback loops for ISPs
2. Non-Functional Requirements
2.1 Performance
- •Send up to 10,000 emails per minute
- •Email queuing and asynchronous processing
- •Delivery within 5 minutes for transactional emails
2.2 Reliability
- •99.9% email delivery success rate
- •Automatic retry for temporary failures
- •Failover to backup email provider
- •Email queue persistence and recovery
2.3 Scalability
- •Support for millions of emails per day
- •Horizontal scaling of email workers
- •Load balancing across multiple providers
2.4 Security
- •TLS encryption for email transmission
- •API key authentication for sending emails
- •Rate limiting to prevent abuse
- •Content scanning for phishing and malware
3. Integration Requirements
3.1 Internal Microservices
- •Notification Service: Email channel delivery
- •User Management: User contact information
- •Analytics: Campaign performance tracking
3.2 External Services
- •Email Providers: SendGrid, AWS SES, Mailgun, Postmark
- •Email Validation: ZeroBounce, Kickbox for list cleaning
Requirements Validation
Use this requirements document alongside the Database Design to validate:
- ✓Email template storage and versioning
- ✓Campaign and subscriber list management
- ✓Delivery tracking and analytics schema
- ✓Bounce and unsubscribe management