KnowledgeTracker PlatformBack to User Management

User Management Service - User Stories

Comprehensive user stories covering all aspects of user management, authentication, role-based access control, and multi-tenant data isolation for the KnowledgeTracker Platform.

Organization Management

ORG-001

Create Organization

As a Platform Administrator

I want to create a new organization in the system

So that multiple tenants can use the platform independently

Acceptance Criteria:

  • Admin can specify organization name, subdomain, and contact details
  • System generates unique organization_id
  • Default admin user is created for the organization
  • Organization status is set to 'active' by default
ORG-002

Configure Organization Settings

As a Organization Administrator

I want to configure organization-specific settings

So that I can customize the platform behavior for my organization

Acceptance Criteria:

  • Admin can set branding (logo, colors, domain)
  • Admin can configure SSO settings
  • Admin can set user limits and feature flags
  • Changes are isolated to the organization only
ORG-003

Manage Organization Subscription

As a Organization Owner

I want to manage my organization's subscription plan

So that I can control access to features and user limits

Acceptance Criteria:

  • Owner can view current subscription details
  • Owner can upgrade/downgrade plans
  • System enforces plan limits automatically
  • Billing information is updated accordingly

User Management

USER-001

Register New User

As a New User

I want to register an account in my organization

So that I can access the LMS platform

Acceptance Criteria:

  • User provides name, email, and password
  • Email is validated and must be unique within organization
  • Password meets security requirements (min 8 chars, complexity)
  • Confirmation email is sent to verify account
USER-002

Invite Users to Organization

As a Organization Administrator

I want to invite new users via email

So that team members can join the organization

Acceptance Criteria:

  • Admin can send invitation emails with role assignment
  • Invitation link expires after 7 days
  • User can set password upon accepting invitation
  • User is automatically assigned to the organization
USER-003

Manage User Profile

As a Registered User

I want to update my profile information

So that my details are current and accurate

Acceptance Criteria:

  • User can update name, avatar, bio, and preferences
  • Email changes require verification
  • Password changes require current password confirmation
  • Profile changes are logged for audit
USER-004

Deactivate User Account

As a Organization Administrator

I want to deactivate a user account

So that former team members cannot access the system

Acceptance Criteria:

  • Admin can set user status to 'inactive'
  • Inactive users cannot log in
  • User data is retained for compliance
  • Admin can reactivate users if needed

Role & Permission Management

ROLE-001

Create Custom Role

As a Organization Administrator

I want to create custom roles with specific permissions

So that I can implement fine-grained access control

Acceptance Criteria:

  • Admin can define role name and description
  • Admin can select permissions from available list
  • Roles are scoped to the organization
  • System validates permission combinations
ROLE-002

Assign Role to User

As a Organization Administrator

I want to assign one or more roles to users

So that users have appropriate access levels

Acceptance Criteria:

  • Admin can assign multiple roles to a user
  • User inherits all permissions from assigned roles
  • Role changes take effect immediately
  • Role assignments are logged for audit
ROLE-003

View Permission Matrix

As a Organization Administrator

I want to see a complete permission matrix

So that I understand what each role can access

Acceptance Criteria:

  • Admin can view all roles and their permissions
  • Matrix shows resource and action combinations
  • Admin can filter by role or permission type
  • Interface is clear and easy to understand
ROLE-004

Enforce Permission Checks

As a System

I want to validate user permissions before granting access

So that unauthorized actions are prevented

Acceptance Criteria:

  • Every API call checks user permissions
  • Permission denied returns 403 error
  • Permission checks consider organization context
  • Logs capture all authorization attempts

Authentication & Security

AUTH-001

User Login

As a Registered User

I want to log in securely to the platform

So that I can access my courses and content

Acceptance Criteria:

  • User provides email and password
  • System validates credentials against organization
  • JWT token is issued upon successful authentication
  • Failed attempts are logged and rate-limited
AUTH-002

Multi-Factor Authentication

As a Security-Conscious User

I want to enable MFA on my account

So that my account has additional security protection

Acceptance Criteria:

  • User can enable TOTP-based MFA
  • User must verify MFA setup with code
  • Login requires both password and MFA code
  • Backup codes are provided for recovery
AUTH-003

Password Reset

As a User Who Forgot Password

I want to reset my password securely

So that I can regain access to my account

Acceptance Criteria:

  • User requests reset via email
  • Secure reset link expires after 1 hour
  • User sets new password meeting requirements
  • All active sessions are invalidated after reset
AUTH-004

Single Sign-On (SSO)

As a Enterprise Organization

I want to integrate with our corporate SSO provider

So that users can authenticate using existing credentials

Acceptance Criteria:

  • Support for SAML 2.0 and OAuth 2.0 protocols
  • Admin can configure SSO settings per organization
  • Users are auto-provisioned from SSO provider
  • SSO sessions respect organization security policies

Multi-Tenant Data Isolation

ISO-001

Enforce Data Isolation

As a System Architect

I want to ensure complete data isolation between organizations

So that no organization can access another's data

Acceptance Criteria:

  • All queries include organization_id filter
  • Database constraints prevent cross-org data access
  • API middleware validates organization context
  • Audit logs track all data access patterns
ISO-002

Organization Switching

As a User with Multiple Organization Access

I want to switch between organizations I belong to

So that I can manage multiple tenants from one account

Acceptance Criteria:

  • User sees list of accessible organizations
  • Switching changes context without re-authentication
  • Current organization is clearly displayed
  • Data displayed is specific to selected organization
ISO-003

Organization Data Export

As a Organization Administrator

I want to export all user and organization data

So that I can meet compliance and portability requirements

Acceptance Criteria:

  • Admin can request full data export
  • Export includes all users, roles, and settings
  • Data is provided in standard format (JSON/CSV)
  • Export is available within 24 hours

Implementation Notes

Story Points Estimation

  • • Organization Management: 21 points
  • • User Management: 13 points
  • • Role & Permission: 21 points
  • • Authentication & Security: 34 points
  • • Multi-Tenant Isolation: 13 points

Priority Levels

  • • P0 (Critical): USER-001, AUTH-001, ISO-001
  • • P1 (High): ORG-001, ROLE-001, ROLE-004
  • • P2 (Medium): USER-002, AUTH-003, ORG-002
  • • P3 (Low): AUTH-002, AUTH-004, ISO-002